Refund Policy

Refund Policy

At IMP VIRAL (Instant Media Publisher), we strive to deliver every order accurately and on time. This Refund Policy explains when refunds are and are not available. By placing an order, you agree to this policy.

1. Account Balance

Funds added to your account balance are used to purchase services and are generally non-refundable to the original payment method. In approved cases, refunds are credited back to your account balance for future use.

2. When You Are Eligible for a Refund / Credit

• The service was not delivered within a reasonable time after the estimated delivery period;
• The service was delivered incomplete and cannot be refilled or completed;
• You were charged incorrectly or charged twice for the same order due to a system error.

Approved refunds for the above are credited to your IMP VIRAL account balance.

3. When Refunds Are NOT Available

• You provided an incorrect, private or invalid link when placing the order;
• You changed your username or set your account to private during delivery;
• The order has already started or been completed;
• A natural drop occurred on a service marked "No Refill";
• You placed a duplicate order on the same link while a previous order was still processing;
• Delays caused by the social media platform itself (updates, restrictions, maintenance).

4. Refill Requests

For services that include a refill guarantee, please submit a refill or support ticket within the stated guarantee period. Refills apply only to drops below the originally delivered quantity.

5. How to Request a Refund

To request a refund or credit, open a Support Ticket from your dashboard within 72 hours of the issue, including your Order ID and a clear description of the problem. Our team will review your request and respond as soon as possible.

6. Chargebacks

Initiating a chargeback or payment dispute without first contacting our support team is considered a violation of our Terms & Conditions and may result in immediate suspension of your account.

7. Processing Time

Approved balance credits are usually applied within 1–3 business days after review.

8. Contact Us

For any refund-related questions, please contact us at support@instantmediapublisher.com or open a support ticket from your dashboard.