Privacy & Policy

Privacy Policy

This Privacy Policy explains how IMP VIRAL (Instant Media Publisher) ("we", "us", "our") collects, uses and protects your personal information when you use our website and services. We are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect the following information when you register and use our services:

• Name, username, email address and phone number;
• Account balance, order history and transaction records;
• Payment information processed by our payment gateways (we do not store your full card or banking details);
• Technical data such as IP address, browser type, device and usage data;
• The social media links you submit when placing orders.

2. How We Use Your Information

We use your information to:

• Create and manage your account;
• Process your orders, payments and refills;
• Provide customer support and respond to enquiries;
• Send you important service notifications;
• Detect and prevent fraud and abuse;
• Improve our website and services.

3. Payment Data

Payments are handled by trusted third-party gateways (Billplz, CHIP, FPX). Your sensitive payment details are entered directly on their secure systems and are not stored on our servers. Please refer to their respective privacy policies for how they handle your data.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited data with third-party service providers strictly to deliver your orders (for example, passing a link to a provider), process payments or comply with legal obligations.

5. Cookies

We use cookies and similar technologies to keep you logged in, remember your preferences and analyse site usage. You can disable cookies in your browser settings, but some features may not work correctly.

6. Data Security

We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements.

8. Your Rights

Under the PDPA, you have the right to access, correct or request deletion of your personal data. To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@instantmediapublisher.com.